Upgrading and the checkout fails
If your card is declined at checkout on the Billing page, Stripe will show a reason. Common causes:
- Incorrect card number, expiry, or CVV
- Card doesn't have sufficient funds
- Your bank blocked the transaction (common with online/international payments)
- The card requires 3D Secure authentication and the popup was blocked
Try the payment again, double-check the card details, or try a different card. If your bank is blocking it, calling them to authorise the transaction usually resolves it.
Subscription renewal failed
If an automatic renewal fails, you'll see a red warning banner on the Billing page and receive an email from Stripe. Stripe retries failed payments a few times over several days.
To fix it immediately: go to Billing → Manage Subscription, update your payment method in the Stripe portal, and Stripe will retry the charge.
If payment isn't resolved within the grace period, Pro access may be suspended. Once you update your payment method and the charge goes through, access restores automatically.
You were charged but the plan didn't update
Click the Sync button on the Billing page to force a refresh from Stripe. If it still shows the wrong plan after a minute or two, contact support with your payment confirmation details.
Refunds
Subscription payments are generally non-refundable. If you have a specific circumstance — accidental purchase, billing error — contact support and we'll look at it on a case-by-case basis.