A failed payment means your card was not charged and your plan did not change. Most of the time the cause is one of four things: wrong card details, an expired card, a bank block, or a 3D Secure check that never finished. Fix the cause, retry once, then check the Billing page to confirm your plan updated.
This guide fixes a payment that failed during checkout, for example when upgrading to Pro or Business. If you only want to change the card on file, see Updating Your Payment Method. If a renewal already failed and your account shows as past due, see Handling Failed Payments and Account Suspension.
Paddle is the merchant of record for AliasFleet, so the charge on your bank statement comes from Paddle. If your bank asks who the payee is, that is the name to give them.
Why did my payment fail?#
Nine times out of ten this is a card problem on the bank's side, not an account problem on ours. The checkout shows a short reason when it fails. Find what you saw in this table to get to the right fix:
| What the checkout shows | Likely cause | Fix |
|---|---|---|
| "Your card was declined" | Wrong number, expiry, or CVV, or the bank refused the charge | Recheck the details, then contact your bank |
| "Insufficient funds" | Not enough available balance on the card | Top up the balance or use a different card |
| "Expired card" | The card is past its expiry date | Replace the card with a current one |
| "Transaction blocked" or "Contact your issuer" | Bank fraud rules blocked an online or cross-border charge | Authorise the charge with your bank |
| A verification window that never appears or closes too fast | 3D Secure popup was blocked or the check timed out | Allow popups, retry, and complete the check |
| Payment seemed to go through but the plan did not change | The Billing page has not refreshed yet | Wait a minute, then refresh the Billing page |
How do I fix wrong card details?#
A wrong card number, expiry date, or CVV fails the checkout immediately, and most of the time it is one mistyped digit. Correct the details and give it a single clean retry.
- Reopen the checkout: go to the Billing page in your dashboard and click Upgrade (or Update plan) to bring the payment form back.
- Re-enter the card number: type the full number exactly as printed on the card.
- Check the expiry and CVV: use the date on the card and the 3-digit CVV (4 digits on Amex cards).
- Retry the payment: submit once more. One careful retry with correct details clears most of these failures.
What if my card expired?#
An expired card is declined every time, so pull out the replacement your bank sent and pay with that one.
- Get the new card details ready: you need the number, expiry date, and CVV from the replacement card.
- Open the Billing page: navigate to Billing in your AliasFleet dashboard.
- Add the new card: follow Updating Your Payment Method to add the new card and make it your default.
- Retry the payment: run the checkout again. The new card is the one being charged now.
What if my bank is blocking the payment?#
This is the most common cause we see. Banks block unfamiliar online or cross-border card payments automatically as fraud prevention, even when there is plenty of money in the account. The block usually clears with one call.
- Check for a bank alert: look in your texts or banking app for a fraud alert about the declined charge, and approve it there if the bank offers that option.
- Call your bank: use the number on the back of the card. Tell them you are paying AliasFleet and ask them to allow the charge.
- Ask about cross-border payments: some banks block international charges by default. Ask them to switch this on for your card if that is the cause.
- Retry the payment: wait a few minutes after the call, then complete the checkout again.
How do I complete a 3D Secure check?#
3D Secure is the extra verification step your bank adds to online payments, usually a code sent to your phone or an approval prompt in your banking app. If the verification window is blocked or times out, the payment fails even when your card is fine.
- Allow popups for the billing page: turn off your popup blocker for the AliasFleet billing page, or click the blocked-popup icon in your address bar and allow it.
- Retry the payment: submit the checkout again so the verification window opens properly.
- Complete the bank's check: enter the code sent to your phone or approve the push notification in your banking app, within the time shown.
- Wait for confirmation: do not close the window or navigate away until the checkout page confirms the payment succeeded.
How do I confirm the payment went through?#
After a successful payment, your plan should change on the Billing page within a minute. Billing pages lag, so refresh before you assume the payment failed.
- Check the Billing page: it should show your new tier (for example Pro) and the next renewal date.
- Look for a receipt: Paddle emails a receipt to your account email address after a successful charge.
- Refresh if it looks stale: the Billing page caches. Hard refresh (Ctrl+Shift+R or Cmd+Shift+R) before trying anything else.
- Wait two minutes: processing can lag a little. Do not submit the payment several times in a row, or you risk creating duplicate charges.
What if the payment keeps failing?#
Once you have tried the fixes above plus one more clean retry, stop guessing. Further retries can lock the card or create duplicate charges.
- Try a different card or payment method: if the checkout offers one, a different method rules out card-specific blocks.
- Confirm the card works elsewhere: make a small test purchase on another site. If it fails there too, the card itself is the problem, not AliasFleet.
- Contact support: include the exact error text, the last four digits of the card, and the time of the failed attempt. Never send the full card number or CVV.
- Check your account status if it was a renewal: see Handling Failed Payments and Account Suspension for what past due means and how recovery works.
Keep the paid plan working for you#
A successful payment unlocks the paid tiers: unlimited aliases, custom domains, tracker blocking, and heavier forwarding limits. For what that looks like in practice, see Small Businesses Can Run Professional Email on Aliases Alone, which walks through where the paid plan pays off.