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OverviewWhat is AliasFleet?Creating an AliasEmails Not ArrivingContact Support

Getting Started

Getting Started
  • What is AliasFleet?
  • Your First Alias
  • Understanding Forwarding
  • Your Dashboard at a Glance
  • Using the Browser Extension

Account & Billing

Account & Billing
  • Your Plan and Usage Limits
  • Upgrading to Pro
  • Managing Your Subscription
  • Downloading Invoices
  • Support Ticket Limits
  • Membership Tier
  • Billing Cycle and Renewal
  • API Rate Limits by Plan

Billing Support

Account & Billing
  • Cancelling Your Subscription
  • Downgrading Your AliasFleet Plan
  • Understanding Proration and Plan Changes
  • Updating Your Payment Method
  • Handling Failed Payments and Account Suspension
  • AliasFleet Refund Policy

Email Aliases

Email Aliases
  • How to Set Up an Email Alias
  • Activating and Deactivating an Alias
  • How to Delete an Email Alias
  • Sorting, Filtering and Searching Aliases
  • Grid View vs List View
  • Grouping Aliases
  • Alias Categories
  • Copying an Alias Address
  • Per-Alias Email Banner Settings
  • Alias Permission Mode: Strict vs Open
  • Sending Outbound Emails (Quick Send)

Custom Domains

Custom Domains
  • Adding a Custom Domain
  • DNS Verification
  • Domain Status and Health Indicators
  • Subdomains
  • Removing a Domain
  • Using Your Domain on Aliases

Destinations

Destinations
  • What Is a Destination?
  • Adding a Destination
  • Verifying a Destination
  • Setting a Default Destination
  • Reply from Aliases
  • Send New Emails from Aliases
  • Understanding Email Threading & Replies
  • One-Click Enable from Bounce Email
  • Removing a Destination
  • PGP Encryption for Destinations
  • WKD Auto-Encryption for Replies & Sends

Security & Privacy

Security & Privacy
  • Security Best Practices
  • Two-Factor Authentication (2FA)
  • Active Sessions
  • Changing Your Password
  • What Data AliasFleet Stores
  • Reporting a Security Issue
  • Browser Extension Sessions
  • How to Use Vault Lock in the Extension

Rate Limiting

Security & Privacy
  • Rate Limiting and Account Protection

Settings

Settings
  • General Settings
  • Profile Settings
  • Alias Settings
  • Destinations in Settings
  • Notification Settings
  • Security Settings
  • Deleting Your Account

Analytics

Analytics
  • Analytics Overview
  • Alias Performance
  • Top Senders
  • Trends
  • Bounces
  • Bandwidth Usage
  • Category Breakdown
  • Exporting Analytics Data
  • Understanding Alias Statistics
  • How Monthly Trends Work

Sender Rules

Sender Rules
  • Using Sender Rules
  • Blacklist vs Deactivating an Alias
  • Using Allowlist Rules to Allow Senders
  • Blocked Emails Explained

Troubleshooting

Troubleshooting
  • Emails Not Arriving
  • Can't Verify a Destination
  • DNS Not Verifying
  • Can't Log In
  • Replies Not Going Through Alias
  • Alias Not Forwarding
  • Payment Failed
  • Browser Extension Issues
  • Too Many Requests Error
  • Page Not Loading or Showing an Error

Developers

Developer API
  • Identity & Token Introspection API
  • Aliases API
  • Alias Destinations & Batch Operations API
  • Domains API
  • Destinations API
  • Quick-Send API
  • Sender Rules API
  • Activity & Audit Logs API
  • Fleet Analytics API
  • Rules API
  • Security & Threat Intelligence API
  • Webhooks API
  • Categories & Tags API
  • User Profile & Account API
PrivacyTermsCookies
Article Navigation
OverviewWhat is AliasFleet?Creating an AliasEmails Not ArrivingContact Support

Getting Started

Getting Started
  • What is AliasFleet?
  • Your First Alias
  • Understanding Forwarding
  • Your Dashboard at a Glance
  • Using the Browser Extension

Account & Billing

Account & Billing
  • Your Plan and Usage Limits
  • Upgrading to Pro
  • Managing Your Subscription
  • Downloading Invoices
  • Support Ticket Limits
  • Membership Tier
  • Billing Cycle and Renewal
  • API Rate Limits by Plan

Billing Support

Account & Billing
  • Cancelling Your Subscription
  • Downgrading Your AliasFleet Plan
  • Understanding Proration and Plan Changes
  • Updating Your Payment Method
  • Handling Failed Payments and Account Suspension
  • AliasFleet Refund Policy

Email Aliases

Email Aliases
  • How to Set Up an Email Alias
  • Activating and Deactivating an Alias
  • How to Delete an Email Alias
  • Sorting, Filtering and Searching Aliases
  • Grid View vs List View
  • Grouping Aliases
  • Alias Categories
  • Copying an Alias Address
  • Per-Alias Email Banner Settings
  • Alias Permission Mode: Strict vs Open
  • Sending Outbound Emails (Quick Send)

Custom Domains

Custom Domains
  • Adding a Custom Domain
  • DNS Verification
  • Domain Status and Health Indicators
  • Subdomains
  • Removing a Domain
  • Using Your Domain on Aliases

Destinations

Destinations
  • What Is a Destination?
  • Adding a Destination
  • Verifying a Destination
  • Setting a Default Destination
  • Reply from Aliases
  • Send New Emails from Aliases
  • Understanding Email Threading & Replies
  • One-Click Enable from Bounce Email
  • Removing a Destination
  • PGP Encryption for Destinations
  • WKD Auto-Encryption for Replies & Sends

Security & Privacy

Security & Privacy
  • Security Best Practices
  • Two-Factor Authentication (2FA)
  • Active Sessions
  • Changing Your Password
  • What Data AliasFleet Stores
  • Reporting a Security Issue
  • Browser Extension Sessions
  • How to Use Vault Lock in the Extension

Rate Limiting

Security & Privacy
  • Rate Limiting and Account Protection

Settings

Settings
  • General Settings
  • Profile Settings
  • Alias Settings
  • Destinations in Settings
  • Notification Settings
  • Security Settings
  • Deleting Your Account

Analytics

Analytics
  • Analytics Overview
  • Alias Performance
  • Top Senders
  • Trends
  • Bounces
  • Bandwidth Usage
  • Category Breakdown
  • Exporting Analytics Data
  • Understanding Alias Statistics
  • How Monthly Trends Work

Sender Rules

Sender Rules
  • Using Sender Rules
  • Blacklist vs Deactivating an Alias
  • Using Allowlist Rules to Allow Senders
  • Blocked Emails Explained

Troubleshooting

Troubleshooting
  • Emails Not Arriving
  • Can't Verify a Destination
  • DNS Not Verifying
  • Can't Log In
  • Replies Not Going Through Alias
  • Alias Not Forwarding
  • Payment Failed
  • Browser Extension Issues
  • Too Many Requests Error
  • Page Not Loading or Showing an Error

Developers

Developer API
  • Identity & Token Introspection API
  • Aliases API
  • Alias Destinations & Batch Operations API
  • Domains API
  • Destinations API
  • Quick-Send API
  • Sender Rules API
  • Activity & Audit Logs API
  • Fleet Analytics API
  • Rules API
  • Security & Threat Intelligence API
  • Webhooks API
  • Categories & Tags API
  • User Profile & Account API
PrivacyTermsCookies
Docs
Troubleshooting

Troubleshooting

Fix common problems with forwarding, verification, domains, and account access

Updated May 11, 2026

If something isn't working the way you expect, this section is the place to start. Most issues fall into a small number of categories — emails not arriving, verification problems, DNS not verifying, or login trouble.

Each article walks through the most likely causes in order, starting with the simplest things to check. Work through them top to bottom and you'll usually find the fix quickly.

If you've gone through the relevant article and still can't figure it out, open a support ticket and include what you've already tried — it speeds things up considerably.

Articles in this topic

Emails Not Arriving

Troubleshooting

Emails sent to your alias not showing up? Work through this checklist: spam folder, alias status, destination verification and forwarding target.

5 min read
Updated Oct 21, 2026

Can't Verify a Destination

Troubleshooting

Fix destination verification failures: missing emails, rejected 6-digit codes, the 15-minute lockout, expired links and corporate filters.

6 min read
Updated Oct 21, 2026

DNS Not Verifying

Troubleshooting

Your DNS records will not verify. Check propagation, copy errors, duplicate SPF records, Cloudflare proxying, and subdomain record names.

6 min read
Updated Oct 22, 2026

Can't Log In

Troubleshooting

Locked out of AliasFleet? Fix forgotten passwords, failing 2FA codes, lost authenticators and temporary lockouts with these step-by-step fixes.

6 min read
Updated Oct 22, 2026

Replies Not Going Through Alias

Troubleshooting

Replies not going out from your alias? Check Can Reply on your destination, your account's Strict or Open permission mode, and your reply method.

5 min read
Updated Oct 23, 2026

Alias Not Forwarding

Troubleshooting

One alias stopped forwarding while others work? Work through the checks: deactivation, destination verification, DNS, spam, and delays.

6 min read
Updated Oct 21, 2026

Payment Failed

Troubleshooting

Fix a failed or declined payment when upgrading to Pro or Business. Covers declined cards, expired cards, bank blocks, and 3D Secure checks.

6 min read
Updated Oct 23, 2026

Browser Extension Issues

Troubleshooting

Fix AliasFleet browser extension failures step by step: missing extension, undetected email fields, broken autofill, blank popup, and expired extension login.

6 min read
Updated Oct 22, 2026

Too Many Requests Error

Troubleshooting

What the 'Too many requests' (HTTP 429) error means in AliasFleet, how long blocks last, and the exact steps to clear them.

6 min read
Updated Oct 24, 2026

Page Not Loading or Showing an Error

Troubleshooting

Fix 'Failed to load' and blank sections in the AliasFleet dashboard with exact error text, numbered steps, and a troubleshooting table.

5 min read
Updated Oct 23, 2026