Your plan, usage limits, subscription management, and invoices
This section covers everything to do with your AliasFleet subscription — what's included on each plan, how to upgrade, how billing works, and where to find your invoices.
If you're trying to figure out why you've hit a limit, start with Your plan and usage limits. If you need to change or cancel your subscription, the Stripe customer portal handles all of that — see Managing your subscription.
AliasFleet plan limits for Free, Pro and Business, and how to check current usage on the Billing page.
Upgrade an AliasFleet account to Pro from the Billing page: the steps, the Paddle checkout, and what changes immediately.
The Billing page map for AliasFleet: current plan, usage, plan changes, payment methods, invoices, and cancellation.
Cancel a paid AliasFleet subscription from the Billing page. Cancellation stops renewal charges and keeps the current plan active until the billing period ends.
Find and download AliasFleet invoices from the Billing page: past payments, PDF downloads, company details, and missing invoices.
Support ticket limits by plan: Free allows 3 tickets per rolling 7 days, and Pro and Business allow unlimited tickets.
Downgrade an AliasFleet plan from the Billing page. The lower tier starts at the next renewal, with no prorated refund.
What Founder's Club and Early Adopter tiers mean, where the badge and member number appear, and what the tier changes about price.
How the AliasFleet monthly billing cycle works: start date, renewal date, automatic renewal, failed payments, and plan changes.
How AliasFleet prorates a mid-cycle upgrade, why a downgrade waits until the next renewal, and how to read the amount due before confirming a change.
API rate limits for each AliasFleet plan, per-endpoint limits, the exact 429 error response, and retry guidance for integrations.
Update the card Paddle charges for AliasFleet renewals from the Billing page, through the Paddle customer portal.
Fix a failed AliasFleet renewal payment: what past due means, how to update the payment method, and how to restore full access.
AliasFleet refund rules: the 7-day guarantee on a first Pro or Business payment, billing error claims, and when no refund applies.