General Settings

The General tab in Settings holds account-wide forwarding defaults, the Quick Send signature, and the mobile button toggles. It controls how forwarded mail appears in the destination inbox, whether tracking content is removed, how spam is filtered, and what happens when the unsubscribe link in a mail client is clicked. Most settings save as soon as they are clicked.

How do I open the General tab?#

1. Open Settings from the dashboard sidebar.
2. Select the General tab. General is the default tab, so it is already open on first visit.
3. Wait for the settings to load. The tab shows three cards: Default Forwarding Settings, Quick Send, and Mobile Settings.

What does Default Forwarding Settings control?#

This card holds the settings that apply to all forwarding aliases, unless a single alias or destination has its own override.

How does the sender display format work?#

Sender display format sets how the original sender appears in the destination inbox.

Sender name only shows the sender name with the alias address. Sender name and address adds the original sender address in parentheses after the name.

What is the difference between Sanitized and Standard forwarding?#

Email forwarding mode sets whether incoming mail is cleaned before delivery.

• Sanitized (Recommended): strips invisible 1x1 tracking pixels and neutralises tracking links before the message reaches the destination inbox.
• Standard (default): relays incoming mail with the original headers and content unchanged.

Sanitized forwarding is a Pro feature. On the Free plan, clicking Sanitized opens an upgrade dialog instead of changing the mode. When Sanitized is selected, one extra switch appears: Remove tracking UTM parameters, which removes marketing parameters such as ?utm_source= from links in message bodies. That switch is on by default.

How does spam filtering work?#

Spam filtering is server-level protection that runs before mail is routed to the destination inbox. Block high-confidence spam (Recommended, default) rejects confirmed spam without saving message content on server disks. Off forwards all incoming messages without automated server-side filtering.

Filtering off does not remove every block. Extreme spam and phishing are still blocked automatically, and the tab states this under a Reputation Protection note. Trusted contacts that are wrongly blocked can be whitelisted under Sender Rules.

What happens when I click Unsubscribe in my mail client?#

Mail client unsubscribe action sets what happens when Unsubscribe is clicked natively in Gmail, Apple Mail, or Outlook.

• Block sender only (default, recommended): blocks that sender for that alias. Other senders to the same alias continue normally.
• Deactivate alias: disables the forwarding alias completely, so no mail reaches it from any sender.
• Sender link: preserves the sender's original unsubscribe URL when one is available.

Block sender only stops mail from that sender while the alias stays active for other senders. Deactivate alias stops all mail to the alias.

What are global header overrides?#

Global header overrides is an optional collapsed section at the bottom of the card, with two settings that rewrite headers on all forwarded mail.

• Global From name: overrides the sender name across all forwarded mail. Turn the switch on, type a name such as AliasFleet Forwarded, then press Enter or click Save.
• Global Subject line: overrides the subject line across all forwarded mail. Turn the switch on, type a subject such as [Forwarded Message], then press Enter or click Save.

The header shows Off when neither override is on and Configured when one is on. Leaving the subject override off preserves conversation threading in mail clients.

How do I set up the Quick Send signature?#

The Quick Send card controls the signature appended to Quick Send mail.

1. Turn on Enable Signature. The switch saves immediately and the signature box appears below it.
2. Type the signature in the Email Signature box. The signature is plain text only, with a limit of 500 characters. The count under the box shows how much of the limit is used.
3. Check the preview. A preview appears under the box, showing the signature after a -- separator, exactly as it will appear in sent mail.
4. Click Save Signature. The text only saves when this button is clicked. The button stays disabled until the text or the switch has changed.

Turning Enable Signature off stops the signature being appended. The saved text is kept, so turning the switch back on restores it.

What do the Mobile Settings toggles do?#

The Mobile Settings card has two switches for small screens. Compose Button shows a floating compose button on mobile screens. Quick Actions Button shows page-specific quick actions such as Create Alias and Add Destination.

Both switches are on by default. When both are on, they combine into a single speed dial menu instead of two separate buttons. These toggles are stored in the browser on the device where they are changed, so they do not sync to other devices.

What is not on the General tab?#

Three settings that older versions of this page described are not on this tab. Theme: the light and dark theme toggle sits in the dashboard header, not in Settings. Default alias domain: the default domain is set on the Domains page. Notification preferences: notification switches live on the Profile tab.

Troubleshooting#

• A setting does not stay changed. Radio choices and switches save on click and show a "Settings updated" notice. If no notice appears, reload the page. Global From name, Global Subject line, and the signature are the exceptions: they need Enter or a Save click.
• Sanitized cannot be selected. Sanitized forwarding is a Pro feature. On the Free plan the option opens an upgrade dialog. Upgrade to Pro, or keep Standard forwarding.
• The UTM removal switch is missing. It only appears while Sanitized is selected. Switch the forwarding mode to Sanitized first.
• The signature box is not visible. Turn on Enable Signature. The text box and Save Signature button only appear while the switch is on, and the preview appears once signature text is typed.
• Mail still arrives after clicking Unsubscribe. Block sender only stops that sender; mail from other senders to the same alias still arrives. Deactivate alias stops all mail to the alias.
• Legitimate mail is blocked as spam. Add the sender under Sender Rules so future mail from that address is allowed through.

Related guides#

• Alias Settings: per-alias overrides for the account-wide defaults on this tab.
• Quick Send: how to send mail from an alias, including the signature set up here.
• How to Stop Spam Emails: why spam reaches an inbox and what stops it.
• Is It Safe to Click Unsubscribe in Spam: when the unsubscribe link in a message is safe to use.