Deleting Your Account

Deleting an AliasFleet account permanently removes the account and all data stored with it, including aliases, destinations, custom domains, settings, two-factor authentication setup and active sessions. Deletion starts at once, with no grace period and no recovery. The privacy policy states most data is removed within 24 hours of deletion.

How do I delete my AliasFleet account?#

Deletion is carried out from the Security tab in Settings. Confirmation uses the account username, not a password.

1. Open Settings. Sign in to the app and open Settings.
2. Open the Security tab. Select Security from the settings tabs.
3. Scroll to the Delete Account card. The card is at the bottom of the Security tab and reads "Permanently delete your account and all associated data".
4. Select Delete Account. Click the red Delete Account button. A dialog titled Delete Account opens and states: "This action cannot be undone. This will permanently delete your account and remove all your data from our servers."
5. Type the username. The dialog shows the account username and asks for it to be typed as confirmation. Enter the exact username in the confirmation field. The Delete My Account button stays disabled until the typed username matches.
6. Select Delete My Account. Click Delete My Account to run the deletion. The button shows "Deleting Account..." while the request runs.
7. Check the result. The sign-in ends and the app returns to the login page with an account-deleted message. If the deletion fails, the dialog stays open with an error message. If the login page does not appear, the deletion did not complete; repeat the steps.

What data is removed on deletion?#

The confirmation dialog lists the following as permanently deleted:

• Profile and account information
• Personal data and settings
• Two-factor authentication setup and recovery codes
• All active sessions across devices
• Uploaded files, including avatars

Aliases, destinations and custom domains are removed with the account as part of "all your data". The dialog does not list forwarding rules, categories, or email forwarding history by name. The delete flow offers no copy or backup, so data not exported beforehand cannot be recovered.

What happens to my aliases after deletion?#

Alias addresses stop working once deletion completes. The data retention policy lists alias removal within 24 hours of deletion. Mail sent to an alias after the account is deleted is not forwarded, because the alias, its destination and its rules no longer exist. Other people who hold an alias address have no way to reach the account owner through it. The role of an alias while an account is active is covered in An Email Alias Is Only as Safe as the Provider Behind It.

What happens to my subscription and any refund?#

The delete flow contains no billing step. It does not cancel a subscription, issue a refund or open a refund request. The order below applies to a paid account:

1. Cancel the subscription first. Cancel from the Billing page, following Cancelling Your Subscription. Cancellation stops future renewal charges. The cancellation guide describes the plan staying active until the end of the billing period, while the published policy describes access ending at once; the Refund Policy notes the two sources do not agree on the timing.
2. Request a refund if one applies. The published Refund Policy gives a 7-day money-back guarantee on a first Pro or Business payment only. A refund request goes to legal@aliasfleet.com with the account email address, the date of the original payment and the last 4 digits of the payment method.
3. Delete the account after the billing steps. Once cancellation and any refund request are done, delete the account using the steps above.

No prorated refund applies to the remainder of a billing period after the 7-day window, for cancellation or for deletion. A Founder's Club rate becomes non-refundable after the 7-day window, and cancelling a Founder's Club subscription forfeits the locked-in rate.

How do I export my data before deleting?#

Export takes place from the Profile tab, before the deletion steps begin.

1. Open Settings. Sign in to the app and open Settings.
2. Open the Profile tab. Select Profile from the settings tabs.
3. Find the Your Data card. Select Export My Data. A dialog titled Export Your Data opens.
4. Choose a format. Select JSON (marked Recommended) or CSV.
5. Select Download. Click Download to save the file. The export includes profile details, aliases, destinations and settings.

The downloaded file is the only copy. After deletion, no further copy can be requested.

What are the alternatives to deleting my account?#

Deletion is the only option that removes the account entirely. The options below keep the account in place while addressing the usual reasons for leaving.

• Cancel the subscription and stay on Free. Cancelling stops renewal charges while the account, aliases and settings stay in place. The cancellation guide describes the account moving to the Free tier at the end of the billing period, with the limits in Your Plan and Usage Limits. See Cancelling Your Subscription.
• Pause the subscription. The cancellation flow offers a pause of 1, 2 or 3 months for accounts that need a break without cancelling.
• Deactivate aliases instead of deleting them. Deactivating an alias stops mail to it while keeping the setup for a return. For the wider case for keeping aliases active as a spam control, see You Cannot Stop Spam Emails Forever, but You Can Starve Them.
• Downgrade to a cheaper plan. A lower tier keeps paid features at a lower price instead of ending the subscription.
• Contact support. Where a specific problem is the reason for leaving, support can check the account and fix it. Deletion removes the account before any fix can be applied, so contact support first.