Downloading Invoices

Invoices for AliasFleet payments are listed in the Invoices and Receipts section of the Billing page in the app dashboard. Each row shows the date, description, amount, and status of a past payment, with a PDF link for download and a View link to the hosted invoice page. Paddle is the merchant of record for billing.

How do I find my invoices?#

1. Sign in to the app dashboard.
2. Open Billing. The page shows the current plan and the subscription controls for the signed-in account.
3. Scroll to Invoices and Receipts. The section sits below the subscription and payment method cards on the Billing page.
4. Read the list. Past payments appear most recent first, one row each, with the date, description, amount, and status. The header states the number of records when the list is not empty, for example "3 records".

How do I download an invoice as a PDF?#

1. Find the invoice row. The date and description columns identify the payment. The description names the plan or charge, for example a Pro subscription renewal.
2. Select PDF. Each row carries a PDF link with a download icon in the Receipt column. Selecting it opens the invoice PDF in a new tab.
3. Save the file. The PDF viewer's download or save control keeps a local copy for the accounting records of that period.

How do I open the hosted invoice page?#

Each row also carries a View link with an external link icon, beside the PDF link. Selecting it opens the hosted invoice page for that payment in a new tab. The link uses the Paddle invoice URL where one exists; older Stripe invoices open the Stripe hosted page instead.

What does each invoice row show?#

The table has five columns:

The status badge states the outcome of the payment. Paid means the payment completed. Pending means it is still processing. Refunded means the payment was refunded, under the terms in the Refund Policy. Void means no payment stands against the invoice. Failed means the payment did not complete, and Handling failed payments covers the recovery steps.

How do I add company details or a tax ID to invoices?#

Company details for invoicing are recorded in the Invoicing and Tax Details dialog on the Billing page. Once saved, the company name appears on the Invoices and Receipts card as "Invoiced to" followed by the company name, and a tax ID appears as a VAT badge next to the section title.

1. Open Billing. Sign in to the app dashboard and open the Billing page.
2. Open the Invoicing and Tax Details dialog. The dialog opens from the billing details control on the subscription card.
3. Enter the company name. The company or legal entity name is required, between 2 and 100 characters.
4. Enter the billing email and address. Add the billing email address and the country, street address, city, state, and postal code.
5. Enter the tax ID, if one applies. The tax ID is optional. When entered, it is checked against the format for the selected country, for example DE followed by 9 digits for a German VAT number, or GB followed by 9 or 12 digits for a UK VAT number.
6. Save the details. The Invoices and Receipts card then shows the company name and tax ID.

Whether updated details also appear on invoices issued before the change is not verified. After saving, check a past invoice PDF if earlier invoices must carry the new details.

What if an invoice is missing?#

An invoice appears only after its payment has processed. A missing invoice normally has one of the following causes:

• The payment has not processed yet. After an upgrade or renewal, allow a short time for processing, then refresh the Billing page. The list reloads from the server on refresh.
• The wrong account is signed in. Invoices belong to the account that paid. Confirm the correct account is signed in, since a second account opens a different Billing page with a different invoice list.
• The account is on the Free tier. A Free account has no payments, so the section shows "No invoices yet" with the message "Invoices will appear here after your first payment is processed." A View Plans button appears for Free accounts. No invoice exists to download until a first paid subscription starts.
• The payment failed. A failed renewal produces no paid invoice. Handling failed payments covers the recovery steps.

There is no sync button on the Billing page. Refreshing the page reloads the invoice list. If a payment completed, the receipt email from Paddle arrived, and the invoice still does not appear after a refresh, contact support with the payment date, the amount, and the last four digits of the card used, never the full number.

What if the details on an invoice are wrong?#

• Wrong company name or tax ID. Update the details in the Invoicing and Tax Details dialog using the steps above, then check whether the corrected details appear on the invoice. If a past invoice still shows the old details, contact support, since a corrected copy may need to be issued rather than edited in place.
• Wrong amount or billing period. Compare the invoice row with the plan and the billing period shown on the Billing page. If the amount does not match the plan price for that period, or two charges cover the same period, report it as a billing error. The Refund Policy covers duplicate charges and billing errors, and directs billing inquiries to legal@aliasfleet.com.
• Wrong currency or plan name. Note the exact invoice date, amount, and description, then contact support with those details so the charge can be checked against the subscription record.

Related reading#

• Managing your subscription: the Billing page map, covering plan changes, payment methods, invoices, and cancellation.
• Handling failed payments: what happens when a renewal payment fails and how the account returns to good standing.
• Refund Policy: refund terms, billing error exceptions, and dispute handling.
• What Happens to Your Aliases If You Cancel the Service?: what cancellation, downgrade, and account deletion each do to alias forwarding, and why the three actions differ.