A failed AliasFleet renewal payment puts the subscription into a past due state and shows a warning on the Billing page. Recovery runs through the Paddle customer portal, reached from the Billing page with Manage Subscription, where the payment method is updated and the outstanding invoice is settled. Once payment succeeds, the subscription returns to active and access is restored.
A paid AliasFleet subscription and access to the app dashboard are required. Paddle acts as merchant of record for AliasFleet billing, so payment details and invoice history sit in the Paddle customer portal, not on the Billing page itself. The portal opens from the Billing page with Manage Subscription.
This guide covers a failed renewal payment on an existing subscription: the past due state, suspension risk, and recovery. A payment that fails during checkout, for example when upgrading to Pro or Business, is covered in Payment Failed. Changing the card on file without an outstanding invoice is covered in Updating Your Payment Method.
How do I know a renewal payment failed?#
The failure appears in two locations. A warning on the Billing page states that the subscription is past due, and the Paddle customer portal lists the invoice that remains unpaid. The Billing page is the first place to check, because it shows the status of the account currently signed in. If the plan or the warning does not match expectations, confirm that the correct account is signed in before taking further action.
What does past due mean?#
Past due means a renewal charge did not complete and an invoice is still unpaid. The subscription has not been cancelled. Cancellation is a separate action, completed on the Billing page, which takes effect at period end. Automatic retry attempts run before access changes, so one failed payment does not restrict the account at once. Verified sources state neither the exact retry timing nor the exact point at which access is restricted, so this guide gives no day count for either. The 7-day grace period described in Cancelling Your Subscription follows a scheduled cancellation at period end. It does not apply to a failed payment, and the two cases must not be confused.
How do I fix a failed payment?#
Recovery has two parts: replacing the failed payment method and settling the outstanding invoice.
- Sign in to the app dashboard.
- Open Billing. Read the warning and confirm that the subscription shows as past due.
- Select Manage Subscription. The Paddle customer portal opens from the Billing page.
- Replace the failed payment method. Add the new card in the portal and set it as the default, so future renewals charge the new card. Remove the expired or declined card only after the new card is set as default.
- Settle the outstanding invoice. Check the invoice list in the portal. If the outstanding invoice is still unpaid, pay it there. If the invoice already shows as paid after the card update, no further payment step is needed.
- Return to the Billing page. Refresh the page and confirm that the past due warning is gone and the subscription shows as active.
How do I verify the account is active again?#
After a successful payment, three checks confirm recovery:
- Billing page status. The subscription card shows the paid plan name and no past due warning.
- Plan Usage card. The card shows the paid plan limits, not Free tier limits, for aliases, custom domains, destinations, and bandwidth.
- Receipt. Paddle emails a receipt to the account email address after a successful charge. If no receipt arrives, check the invoice history in the Paddle portal before assuming that the payment failed.
What if the problem continues?#
Why does the Paddle portal not open?#
The portal opens from the Billing page with Manage Subscription. If nothing happens after selecting it, check that the browser is not blocking pop-ups for the site, refresh the Billing page, and try again.
Why does the new card still fail?#
A replacement card fails for the same reasons as any checkout payment: an expired card, a bank block on an unfamiliar or cross-border charge, or an incomplete 3D Secure check. The causes and fixes are covered in Payment Failed, including authorising the charge with the bank and allowing pop-ups for the verification window.
Why does the Billing page still show past due after payment?#
Billing pages lag behind payment processing. Refresh the Billing page and read the subscription card again. If the old status still shows, confirm that the correct account is signed in, since a second account opens a different Billing page, then check the invoice history in the Paddle portal to confirm that the invoice is paid.
What if access is already restricted?#
Update the payment method and settle the outstanding invoice first, using the steps above. If access does not return after payment succeeds, contact support with the exact error text, the last four digits of the card, and the time of the failed attempt. Never send the full card number or CVV.
Related reading#
- Updating Your Payment Method: adding, replacing, and removing cards on the account.
- Payment Failed: fixing a payment that fails during checkout, including declined cards, bank blocks, and 3D Secure checks.
- Managing Your Subscription: the Billing page map, including plan usage, payment controls, and cancellation.
- Cancelling Your Subscription: cancellation at period end, including the 7-day grace period that follows a scheduled cancellation.
- What Happens to Your Aliases If You Cancel the Service?: how subscription changes affect alias forwarding, and why downgrade, deletion, and cancellation have different outcomes.