Can't Log In

A failed login is almost always one of four problems: a mistyped password, a 2FA code rejected because your phone clock drifted, a temporary lock after too many attempts, or a lost authenticator. Here is how to fix each one: reset the password from the Forgot Password page, sync your phone clock, enter a recovery code, or wait out the lock.

How do I work out which login problem I have?#

Match your situation to the fix:

• You know your email but not your password: reset it. See How do I reset a forgotten password?
• Your password works but every 2FA code is rejected: this is phone clock drift in nearly every case. See How do I fix a 2FA code that keeps failing?
• You lost or replaced your phone and cannot open the authenticator app: use a recovery code. See How do I get in if I lost my authenticator app?
• The login page keeps refusing you after several tries: the account is probably locked temporarily. See How do I wait out an account lockout?
• None of your email addresses are accepted: you may be signing in with the wrong one. See How do I find out which email I signed up with?

How do I reset a forgotten password?#

If the password is uncertain, reset it now rather than guessing: a handful of wrong attempts triggers a temporary lockout.

1. Open the Forgot Password page: from the login page, click the Forgot Password link.
2. Enter your account email: type the address you signed up with and submit the form.
3. Open the reset email: a link lands in that inbox. If nothing arrives within a few minutes, check spam.
4. Set a new password: follow the link and pick something new (aim for at least 8 characters; a passphrase of several random words is easier to type and harder to crack).
5. Log in with the new password: it works immediately.

Reset links expire quickly. If yours is dead, request a fresh one. If the email never arrives at all, check you typed the right address first, then contact support. Full details are in Changing Your Password.

How do I fix a 2FA code that keeps failing?#

If the password is accepted but the 6-digit code fails every time, leave your authenticator app alone: the cause is almost always your phone's clock. TOTP codes are derived from the current time, so even 30 seconds of drift makes every code invalid.

1. Sync your phone's clock: on Android, open Settings, Date and Time, and turn on Set automatically. On iPhone, open Settings, General, Date & Time, and turn on Set Automatically.
2. Enter the code at the start of its window: each code lasts 30 seconds. Type it straight after it refreshes; a code typed in the last few seconds of its window can expire before the server checks it.
3. Use the right entry and type it by hand: read the code under the AliasFleet entry, not another service, and type it yourself if your password manager keeps pasting a stale one.

If you use email codes instead of an authenticator app, check spam for the code email, request a new code, and enter the newest one. See Two-Factor Authentication for the setup guide.

How do I get in if I lost my authenticator app?#

Recovery codes are the one-time codes you received when you first enabled 2FA. Each one stands in for an authenticator code a single time.

1. Log in as normal: enter your email address and password on the login page.
2. Type a recovery code at the 2FA prompt: put one of your saved recovery codes into the 2FA field. They are longer than authenticator codes and each works once.
3. Set up 2FA again straight away: once inside, go to Settings, Security, click Disable 2FA to clear the old setup, then enable it again on the new device.
4. Save the new recovery codes: put them in a password manager or print them and keep them somewhere safe. Disabling 2FA invalidates the old set, so only the new codes count from here on.

Without recovery codes you cannot get in on your own: contact support with details only the account owner would know, such as your plan, a destination inbox you use, or an alias you created. They will verify your identity before turning 2FA off.

How do I wait out an account lockout?#

Several failed logins in a row lock the account automatically as a security measure. It is not a ban; the lock clears on its own.

1. Stop trying: more failed attempts can extend the lock.
2. Wait a full 30 minutes: locks usually last 15 to 30 minutes, so waiting the whole 30 is the safe option.
3. Reset the password instead of guessing: if the password was uncertain, use the Forgot Password page (above) rather than risking another lockout.
4. Try once, carefully: with the confirmed password, make a single attempt.
5. Contact support if it persists: still blocked after the wait means something else is wrong, and support can investigate.

How do I find out which email I signed up with?#

If none of your email addresses is accepted, you may simply be trying the wrong one. Search each inbox you own for the AliasFleet welcome email from sign-up: that shows which address holds the account. If you cannot find it, contact support with your name and every email address it might be; they can look the account up.

How do I stop this happening again?#

Three habits prevent most repeat lockouts:

• Use a password manager so you never have to remember or retype the password. See Changing Your Password for guidance on picking one.
• Keep 2FA on and store the recovery codes in that same password manager. See Two-Factor Authentication and Security Tips.
• Check your active sessions after any scare. If someone else might have been trying to get in, open Settings, Security and review the sessions list, revoking anything you do not recognise.

If it was not you trying to log in, the priority changes from "get back in" to "get back in, then evict them." See How to Recover a Hacked Email Account: take back control first, then remove the intruder's access and check what they touched.