AliasFleet charges monthly through Paddle, which acts as merchant of record. Each billing cycle begins on the subscription start date and runs for one month, ending on the same date the following month, when the subscription renews automatically and Paddle charges the saved payment method. The Billing page shows the next renewal date and the amount due.
A billing cycle exists only on a paid subscription. A Free account holds no subscription, so it has no renewal date and no charge. Paddle acts as merchant of record for billing, while subscription management takes place inside the AliasFleet app. The Billing page shows figures for the account currently signed in, so the correct account must be confirmed before acting on them.
When does the billing cycle start and end?#
Each cycle begins on the subscription start date, which for a new paid subscription is the date checkout completes. A cycle lasts one month and ends on the same date the next month. A subscription that starts on 15 November renews on 15 December, then on 15 January, and so on.
The charge at each renewal is the plan rate: Pro costs $12 per month and Business costs $29 per month. The Billing page shows the exact renewal date for the signed-in account, and that date takes precedence over the general rule, because a plan change or a payment event can shift the cycle.
Where do I see the next renewal date?#
The renewal date appears on the Billing page, on the subscription card:
- Sign in to the app dashboard.
- Open Billing. The page title is Billing & Subscription.
- Read the subscription card. The card shows the plan name, a status badge, and the renewal line. An active Pro subscription reads "$12.00 / month · Renews automatically on 15 December 2026".
- Check the days remaining. When 7 or fewer days remain, the card adds the count, for example "5 days remaining".
- Check for a scheduled end. When a cancellation is scheduled, the card reads "Ends 15 December 2026" instead of the renewal line.
The Free tier shows no renewal line, because there is no subscription to renew. A scheduled plan change also appears as an alert on the Billing page.
What renews automatically?#
The subscription renews automatically at the end of each cycle, with no action needed to keep the plan active. On the renewal date, Paddle charges the payment method saved on the account and emails a receipt to the billing email address. The charge, the receipt, and the invoice history are available in the Paddle customer portal, reached from the Billing page.
Automatic renewal continues until the subscription is changed or cancelled. An upgrade applies at once and is prorated, as described in Understanding Proration and Plan Changes. A downgrade is scheduled for the next renewal date, with the current plan active until then. Cancellation stops renewal at the end of the current period, as described in Cancelling Your Subscription, and the plan stays fully active until that date.
What happens when a renewal payment fails?#
A failed renewal payment puts the subscription into a past due state. The Billing page shows a warning banner, titled either "Payment Failed (Grace Period)" or "Subscription Suspended", with an Update Payment action. Automatic retry attempts run before access changes, so one failed payment does not restrict the account at once. The exact retry timing and the exact point at which access is restricted are not stated in the app, so this guide gives no day count for either.
Recovery runs through the Paddle customer portal:
- Open Billing. Read the warning and confirm that the subscription shows as past due.
- Open the Paddle portal. Select Manage Billing on the subscription card. The Paddle customer portal opens.
- Replace the failed payment method. Add the new card in the portal and set it as the default, so future renewals charge the new card.
- Settle the outstanding invoice. Check the invoice list in the portal. If the outstanding invoice is still unpaid, pay it there.
- Return to the Billing page. Refresh the page and confirm that the past due warning is gone and the subscription shows as active.
A single failed payment does not delete aliases. Aliases, destinations, and settings stay in place while the payment is fixed. The full recovery flow is covered in Handling Failed Payments.
Can I switch between monthly and annual billing?#
No annual billing option is offered. AliasFleet bills monthly only, so there is no monthly to annual switch to make. The tiers are Free, Pro at $12 per month, and Business at $29 per month. Upgrades apply at once with proration, and downgrades take effect at the next renewal date. The plan change flows are covered in Upgrading to Pro and Downgrading Your Plan.
Troubleshooting#
Why does the Billing page show no renewal date?#
A Free account has no subscription, so no renewal date exists. On a paid account, confirm the correct account is signed in, then refresh the page and read the subscription card again.
Why does the card show an end date instead of a renewal date?#
A cancellation is scheduled. The card reads "Ends" followed by the date the current period ends, and no renewal charge will follow. Selecting Keep Subscription in the cancellation alert reverses it, and the renewal line returns. See Cancelling Your Subscription for the steps.
Why is the renewal charge different from the plan price?#
A mid-cycle upgrade changes the amount due. Unused time on the old plan becomes a credit against the new plan, so the charge for the rest of the cycle is a prorated figure, not the full plan price. The full plan price applies from the next renewal date. Understanding Proration and Plan Changes explains the calculation, and the Paddle portal invoice history shows the exact figures.
Why does the Billing page still show past due after payment?#
Billing pages lag behind payment processing. Refresh the Billing page and read the subscription card again. If the old status still shows, confirm that the correct account is signed in, then check the invoice history in the Paddle portal to confirm that the invoice is paid.
Why does the Paddle portal not open?#
The portal opens from the Billing page with Manage Billing. When nothing happens after selecting it, check that the browser is not blocking pop-ups for the site, refresh the Billing page, and try again.
Related reading#
- Understanding Proration and Plan Changes: why upgrades are prorated and downgrades are not, and how the amount due is calculated.
- Cancelling Your Subscription: cancellation at period end, including the 7-day grace period after a paid period ends.
- Handling Failed Payments: fixing a failed renewal payment and restoring the account to active.
- Managing Your Subscription: the Billing page map, including plan usage, payment controls, and cancellation.
- What Happens to Your Aliases If You Cancel the Service?: how subscription changes affect alias forwarding, and why downgrade, deletion, and cancellation have different outcomes.