We strive to keep our billing straightforward and transparent. Because we offer a generous free tier for users to test the platform before committing, our refund policy for paid subscriptions is strict.
Subscription Renewals
AliasFleet subscriptions renew automatically at the end of each billing cycle (monthly or annually). We do not provide refunds for automatic renewals if you forget to cancel. You can cancel your subscription at any time through the billing dashboard, and your account will remain active until the end of the paid period.
For detailed instructions, refer to our guide on Cancelling Your Subscription.
Plan Changes and Downgrades
As outlined in our Downgrading Your Plan documentation, moving to a lower tier does not trigger a partial refund. Your downgrade is scheduled for your next renewal date, and you maintain your premium features until that time.
Exceptions
Refunds may be granted under exceptional circumstances, such as:
- Verified billing errors or double charges caused by our system.
- Significant service outages that severely impact usability.
If you believe you have experienced a billing error, please contact our support team immediately.
Chargebacks and Disputes
If you initiate a chargeback or dispute with your bank or credit card issuer without contacting us first, your AliasFleet account will be immediately suspended pending investigation. We strongly encourage you to reach out to our support team to resolve any billing concerns directly.