Managing an AliasFleet subscription takes place on the Billing page in the app dashboard. The page displays the current plan, usage measured against plan limits, and the controls for changing plan, updating payment details, viewing invoices, and cancelling. Paddle serves as merchant of record for billing, and payment details and invoice history are handled in the Paddle customer portal, opened from the Billing page.
Access requires an AliasFleet account signed in to the app dashboard. Usage figures are visible only after sign-in, on the Billing page. Cancellation controls are present on paid plans only, because a Free account holds no subscription to cancel. Paddle acts as merchant of record for billing, while subscription management itself is completed inside the AliasFleet app, not in an external portal.
How do I reach the Billing page?#
- Sign in to the app dashboard.
- Open Billing. Billing is found in the dashboard navigation and loads the current plan, the Plan Usage card, and the subscription controls for the signed-in account.
- Check the account. When the plan or usage figures look incorrect, confirm the correct account is signed in before taking any action based on them.
What does each section of the Billing page show?#
The table below maps each section of the Billing page to its contents and its destination. This page holds the map only. Each linked guide holds its own flow, so step content is not repeated here.
| Section | What it shows | Where it leads |
|---|---|---|
| Subscription card | The current plan. On a paid plan with a scheduled cancellation, a Cancellation Scheduled badge and the date the current period ends | Plan change flows, and the cancellation alert below |
| Plan Usage card | Used figures set against limits for Email Aliases, Custom Domains, Forwarding Destinations, and Monthly Bandwidth | Your plan and usage limits |
| Manage Subscription | A button that opens the Paddle customer portal | Payment method changes and invoice history |
| Cancel Subscription card | The cancellation control. It appears on paid plans where no cancellation is already scheduled, and is absent on Free accounts | Cancelling your subscription |
| Cancellation alert | The date the current period ends and a Keep Subscription button. It appears only while a cancellation is scheduled | Reversing a cancellation, covered in Cancelling your subscription |
| Plan change controls | Entry points for moving to a higher or lower tier | Upgrading to Pro and Downgrading your plan |
How do I change my plan?#
Plan changes begin from the Billing page. Upgrading to Pro covers a move to a higher tier, and Downgrading your plan covers a move to a lower tier, including when the change takes effect and what happens to items above the new plan limit. For the limits themselves, see Your plan and usage limits. The Free tier includes 10 active aliases.
How do I update payment details or view invoices?#
Payment method changes and invoice history are located in the Paddle customer portal, not on the Billing page itself. Open the Billing page and select Manage Subscription to reach the portal. Updating your payment method covers adding, replacing, and removing cards, and Downloading invoices covers past payments and invoice downloads.
How do I check the billing cycle or fix a failed payment?#
Billing cycle and renewal covers renewal timing and switching between billing cycles. Handling failed payments covers what happens when a renewal payment fails and how the account is restored to good standing. Both flows connect back to the Billing page: a failed payment produces a warning there, and the fix runs through the payment method portal reached with Manage Subscription.
How do I verify the Billing page state?#
- Current plan. The subscription card shows the plan held by the signed-in account.
- Usage. The Plan Usage card shows each metric as a used figure set against its limit, for example "7 / 10" for Email Aliases on the Free plan.
- Scheduled cancellation. After a cancellation is confirmed, the Cancellation Scheduled badge appears on the subscription card and the cancellation alert appears on the Billing page, showing the date the current period ends. When neither appears, cancellation did not complete, and the steps in Cancelling your subscription need to be repeated.
- After a plan change. Return to the Billing page and check that the Plan Usage card reflects the new limits before creating new items.
Troubleshooting#
Why does the Billing page show a different limit from a guide?#
Plan data can change after a guide is updated. The Billing page reads the current plan data for the account, so its figures take precedence over a guide. Confirm the correct account is signed in, then refresh the Billing page.
Why is the Cancel Subscription button missing?#
The cancellation card appears only on paid plans with no cancellation already scheduled. When the button is absent, one of the following normally applies: the account is on the Free tier and holds no subscription to cancel, a cancellation is already scheduled and the Keep Subscription button appears instead, or a pause is already scheduled. When the account is on a paid plan, no cancellation is scheduled, and the button still does not appear, refresh the Billing page.
Why does the Paddle portal not open?#
The portal opens from the Billing page with Manage Subscription. When nothing happens after selecting it, check that the browser is not blocking pop-ups for the site, refresh the Billing page, and try again.
Why does a payment failure warning show on the Billing page?#
A failed renewal payment places the subscription in a past due state and shows a warning on the Billing page. Handling failed payments covers the recovery steps, starting with updating the payment method through Manage Subscription.
Related reading#
- Your plan and usage limits: Free, Pro, and Business limits, and how to check current usage on the Billing page.
- How email aliases actually work: the forwarding mechanism behind the alias counts on the Plan Usage card, and why one alias per site limits the effect of a leak.