Updating Your Payment Method

Updating a payment method replaces the card that Paddle charges when an AliasFleet subscription renews. Paddle is the merchant of record for billing, so card details are held in the Paddle customer portal rather than on the AliasFleet Billing page. The portal is reached from the Billing page with Manage Subscription, and a card changed there applies to future renewals only. No payment details appear on the Billing page itself.

How do I open the Paddle customer portal?#

The Paddle customer portal holds payment methods and invoice history. The Billing page provides the entry point to it.

1. Sign in to the app dashboard.
2. Open Billing. Billing sits in the dashboard navigation and shows the current plan and the subscription controls for the signed-in account.
3. Select Manage Subscription. The button opens the Paddle customer portal.
4. Check the account shown. If the portal shows details that do not match expectations, confirm the correct account is signed in before changing anything, since a second account opens a different billing record.

How do I add a new payment method?#

1. Open the Paddle customer portal. Use the steps above, starting from the Billing page with Manage Subscription.
2. Add the new payment method. Enter the new card details in the payment methods section of the portal and save the entry.
3. Set the new card as the renewal method. Mark the new card as the payment method used for the subscription, so the next renewal charges the new card instead of the old one.
4. Check the portal listing. The new card appears in the portal payment methods list, marked as the method used for renewals.

Adding a card does not charge the current billing period a second time. The new card is charged at the next renewal.

How do I replace the card used for renewals?#

Replacement follows a fixed order: add the new card, set it as the renewal method, and remove the old card last. Removing the old card first leaves the subscription with no renewal method.

1. Add the new card. Add the new payment method in the Paddle customer portal.
2. Set the new card as the renewal method. Confirm the new card is marked as the payment method for the subscription.
3. Remove the old card. Remove the old card from the portal payment methods list once the new card is in place.
4. Verify the result. The portal lists the new card as the renewal method, and the old card no longer appears.

How do I remove an old payment method?#

1. Open the Paddle customer portal. Use the steps above, starting from the Billing page with Manage Subscription.
2. Find the card to remove. Locate the old card in the portal payment methods list.
3. Remove the card. Remove the entry, provided a different card is already set as the renewal method.
4. Confirm the remaining method. Check that the card intended for the next renewal is still listed as the renewal method.

A card set as the renewal method cannot be removed until a replacement has been set first. If removal is blocked, add and set the replacement card, then remove the old card.

How do I verify the change?#

Verification takes place in the Paddle customer portal, because the Billing page does not list payment details:

• The new card appears in the portal payment methods list.
• The new card is marked as the payment method used for the subscription.
• The old card no longer appears, when removal was intended.

If the portal still shows the old card as the renewal method, the change did not complete, and the replacement steps above need to be repeated. The Billing page shows the current plan and usage, and those figures do not change when a payment method changes.

What if the Paddle portal does not open?#

The portal opens from the Billing page with Manage Subscription. If nothing happens after selecting it, check that the browser is not blocking pop-ups for the site, refresh the Billing page, and try again.

What if the old card is still charged at renewal?#

A renewal charges the method marked as the renewal method in the portal at the time of the charge. If the old card is charged after a change, one of the following normally applies:

• The new card was added but not set as the renewal method. Return to the portal and set the new card as the payment method for the subscription.
• The change was made after the renewal had already started. The renewal charges the method on file at that point, and the new card applies from the following renewal.
• The wrong account was signed in. Confirm the correct account is signed in, then check the portal listing for that account.

What if a renewal already failed?#

A failed renewal payment places the subscription in a past due state and shows a warning on the Billing page. Update the payment method through the Paddle customer portal first, then follow Handling failed payments for the recovery steps that restore the account to good standing.

What if a new card is declined in the portal?#

A declined card entry is a rejection by the card issuer or by the payment details entered, not a change to the subscription. Check the card number, expiry date, and billing details entered, and confirm with the card issuer that the card is active and permitted for online subscription payments. If the card still fails, add a different valid card and set it as the renewal method.

Related reading#

• Managing your subscription: the Billing page map, including where plan changes, payment methods, invoices, and cancellation sit.
• Handling failed payments: what happens when a renewal payment fails and how the account is restored to good standing.
• One email alias per website keeps a breach from spreading: why separate aliases per site stay useful after a plan or billing change, since each alias can be paused or removed on its own.