How to Cancel
We're sorry to see you go! If you decide you no longer need your premium features, you can easily cancel your subscription:
- Navigate to the Billing section of your dashboard.
- Click Manage Subscription.
- In the secure Stripe billing portal, select the option to cancel your plan.
- Confirm your choice, and the cancellation will be scheduled.
If you just want to lower your costs but still need some premium features, you might want to consider downgrading your plan instead of fully canceling.
What "Cancel at Period End" Means
AliasFleet uses end-of-period cancellation by default. When you cancel, your subscription doesn't stop immediately. Because you've already paid for the current billing cycle, your subscription remains fully active until the end of that period.
You keep all premium features until that exact date, and you will not be charged again. You'll see a yellow warning banner on your billing page indicating that your cancellation is pending, along with the precise date your access will end.
Changing Your Mind
If you cancel but then decide you'd like to stay, it's easy to reverse the decision. As long as your current billing period hasn't ended, go to the Billing page and click Keep Subscription. This instantly cancels the scheduled cancellation, and your subscription will renew normally on your next billing date.
What Happens When Access Ends
Once your billing period officially ends and your account is not renewed, your account will downgrade to the Free tier. Here is what you can expect:
- Data Preservation: Your aliases, destinations, and categories are perfectly safe. We don't delete your data when you cancel.
- Account Limits: If you have more active aliases or destinations than the Free plan allows, you won't be able to create new ones until you're back within the limits (though your existing ones will continue to work).
- Custom Domains: Your custom domains will remain attached to your account, but any aliases utilizing them will stop forwarding mail until you upgrade again.
Immediate Cancellations and Refunds
Because you retain full access to your account for the remainder of your paid cycle, we do not offer immediate, prorated refunds for mid-cycle cancellations. For more detailed information, please review our official Refund Policy.