Cancellation of a paid AliasFleet subscription stops future renewal charges while keeping the current plan active until the end of the current billing period. Cancellation is completed on the Billing page in the app, takes effect at period end rather than at once, and can be reversed before that date with Keep Subscription.
Cancellation applies to paid plans only. A Free account has no subscription to cancel. Paddle acts as merchant of record for billing, but cancellation is completed inside the AliasFleet app, not in an external portal. Downgrading the plan is a lower-cost alternative: downgrading the plan keeps a paid tier at a lower price instead of ending the subscription.
How do I cancel my subscription?#
The steps below complete cancellation from the Billing page:
- Open Billing. Sign in to the app and open the Billing page.
- Locate the cancellation card. Scroll to the Cancel Subscription card. The card appears on paid plans where no cancellation is already scheduled.
- Select Cancel Subscription. A dialog opens. The first step presents a Pause Subscription option, with a pause duration of 1, 2, or 3 months, for accounts that need a break without cancelling.
- Continue past the pause offer. Select Continue to Cancel to move to the cancellation survey.
- Give a reason. Choose a cancellation reason from the dropdown. A reason is required. Feedback in the text field is optional.
- Submit the form. A confirmation message states that the subscription will remain active until the cycle ends.
How do I verify the cancellation?#
After confirmation, the Billing page shows the scheduled cancellation in two places:
- The subscription card carries a Cancellation Scheduled badge.
- A cancellation alert appears on the Billing page, showing the date the current period ends and a Keep Subscription button.
No further renewal charge is taken after a cancellation is scheduled. If neither the badge nor the alert appears, cancellation did not complete, and the steps above need to be repeated.
How do I reverse a cancellation?#
A scheduled cancellation can be reversed at any point before the current billing period ends:
- Open Billing. Sign in to the app and open the Billing page.
- Select Keep Subscription. Select the Keep Subscription button in the cancellation alert.
- Check the result. The cancellation alert and the Cancellation Scheduled badge disappear, and the subscription renews normally on the next billing date.
Once the billing period has ended, reversal from the alert is no longer possible. Resubscribing from the Billing plans page restores a paid plan instead.
What happens when the billing period ends?#
When the paid period ends without renewal, the account moves to the Free tier. The sequence runs as follows:
- Grace period. A 7-day grace period follows the downgrade. Custom domains and personal aliases remain active during the grace period.
- Limits applied. After the grace period ends, resources above the Free tier limits are paused. Aliases, destinations, and categories are not deleted, and no data is lost.
- Reactivation. Resubscribing to a paid plan reactivates the paused resources.
Custom domains stop forwarding once the grace period ends and the account sits above Free limits, so an alias on a custom domain stops receiving mail until a paid plan resumes. For the full terms on refunds and billing errors, see the Refund Policy.
What if the Cancel Subscription button is missing?#
The cancellation card appears only on paid plans with no cancellation already scheduled. If the button is absent, one of the following normally applies:
- The account is already on the Free tier. No subscription exists to cancel.
- A cancellation is already scheduled. The Cancellation Scheduled badge and the Keep Subscription button appear instead. Selecting Keep Subscription reverses the existing cancellation.
- A pause is already scheduled. The dialog opens directly at the cancellation survey step and skips the pause offer, because a pause already exists.
If the account is on a paid plan, no cancellation is scheduled, and the button still does not appear, refresh the Billing page. Payment method changes and invoice history remain available separately through the Paddle customer portal, reached from the Billing page with Manage Subscription.
Related reading#
- Downgrading Your Plan: move to a lower paid tier instead of cancelling, with the change taking effect at the next renewal.
- Refund Policy: refund terms, billing error exceptions, and dispute handling.
- One Email Alias per Website Keeps a Breach From Spreading: why separate aliases per site stay useful after a plan change, since each alias can be paused or removed on its own.