Refund Policy

This Refund Policy applies to all AliasFleet paid subscriptions (Pro and Business plans).

Pricing Plans and Refundability

AliasFleet offers different subscription tiers. The refund eligibility is determined by your plan type and whether the request is made within our refund window.

Founder's Club Pricing

Founder's Club plans are limited to the first 100 users on our Pro and Business tiers, locking in their special pricing forever. While the 7-day money-back guarantee applies to the first payment on Founder's Club subscriptions, the rate becomes entirely non-refundable after the 7-day window. If a Founder's Club subscription is cancelled, the locked-in rate is forfeited and cannot be restored upon reactivation.

Refund Eligibility

7-Day Money-Back Guarantee

New subscribers are eligible for a full refund within 7 days of their first payment (no questions asked) if:

• This is your first payment on the account
• Your account has no Terms of Service or Acceptable Use Policy violations
• You have not initiated a chargeback or dispute
• The refund is requested within 7 calendar days of the initial payment

This guarantee applies to your first payment only per account. Subsequent payments, renewals, or plan changes are not eligible for the money-back guarantee.

Monthly Subscriptions and Cancellations

All AliasFleet paid plans are billed monthly. You may cancel your subscription at any time. Cancellation is immediate, meaning your access to paid features is terminated immediately, and no prorated or partial refunds are issued for the remainder of the billing period after the 7-day money-back guarantee window.

Non-Refundable Situations

We cannot provide refunds in the following cases:

• After the 7-Day Window: Any request made after 7 calendar days from the initial payment
• Subsequent Renewals and Payments: Only the first payment per account is eligible for the guarantee
• Founder's Club Pricing: Founder's Club pricing is non-refundable after the 7-day money-back window
• Terms of Service Violations: Accounts suspended or terminated for spam, fraud, or abuse
• Acceptable Use Violations: Accounts that violated our Anti-Spam Policy or security policies
• Usage-Based Requests: Refunds requested solely because you "didn't use the service"
• Gift Subscriptions: Unless the recipient has not yet redeemed
• Chargebacks: If you initiate a payment dispute, refund eligibility is voided
• Third-Party Issues: Problems caused by your email provider, ISP, or device

How to Request a Refund

To request a refund, please send an email directly to legal@aliasfleet.com with the following information:

• Your account email address
• Date of the original purchase/payment
• Last 4 digits of the payment method used (for verification)
• A brief mention of the reason (optional, as refunds are no-questions-asked within the 7-day window, but appreciated for feedback)

Processing Time

• Refund requests will be reviewed as soon as possible
• You will receive an email notification of approval or denial
• Approved refunds are processed to your original payment method
• Refund timing depends on your bank or card issuer's policies

Cancellations

How to Cancel

You may cancel your subscription at any time:

• Dashboard Settings: Navigate to Settings → Billing → Cancel Subscription
• Email: Send a cancellation request to legal@aliasfleet.com or support@aliasfleet.com

What Happens When You Cancel

• Your cancellation is processed immediately, and paid features are deactivated immediately
• No prorated or partial refunds are provided for any unused time in the billing period
• Your aliases remain but paid plan features (custom domains, Quick Send, PGP encryption, catch-all routing, webhook notifications, developer API) will be limited or deactivated
• Account data is retained and deleted in accordance with our Data Retention & Deletion Policy
• You can reactivate your account at any time, though original promotional pricing (such as Founder's Club) may no longer be available if it was cancelled

Downgrades

If you wish to switch to a lower-tier plan:

• You can manage your subscription tier under settings or contact legal@aliasfleet.com
• Downgrades will take effect immediately or at the end of the current billing cycle, depending on your selection
• No partial or prorated refunds will be issued for the difference in pricing for the current billing period

Billing Issues

Duplicate Charges

If you were accidentally charged twice:

• Contact legal@aliasfleet.com immediately
• We will investigate and issue a refund if confirmed

Unauthorized Charges

If you see charges you didn't authorize:

1. Contact legal@aliasfleet.com immediately
2. We will secure your account and investigate
3. Work with you and your payment provider to resolve
4. Issue a refund if the charge is confirmed unauthorized

Failed Payments

If your payment method fails:

• We attempt to charge 3 times over 7 days
• You receive email notifications of each attempt
• The account is downgraded to the Free plan after the final failed attempt
• You can update your payment method at any time to prevent service interruption

Plan Changes

When upgrading or downgrading between paid tiers:

• Upgrades are processed immediately with a prorated charge for the remaining days of the billing cycle
• Downgrades take effect immediately, and no prorated refunds are issued for the difference in pricing for the current billing period
• The new rate applies fully starting from the next renewal date

Currency and Payment Methods

• All charges are in USD
• We accept major credit/debit cards. All payment processing is handled securely via Stripe
• Cryptocurrency is not accepted at this time

Special Circumstances

Extended Outages

If AliasFleet experiences extended downtime:

• Refunds are considered on a case-by-case basis

Service Discontinuation

If we discontinue a feature or plan you subscribed for:

• A full refund for unused time will be issued if no suitable alternative exists
• Migration assistance to alternative features

Contact

Billing and Refund inquiries: legal@aliasfleet.com
Support: support@aliasfleet.com
Response time: We respond as soon as possible