AliasFleet maintains a zero-tolerance policy toward spam. This document defines what constitutes spam and details our prevention, detection, and enforcement procedures.
What Constitutes Spam
We define spam as unsolicited, unwanted, or abusive email activity, including but not limited to:
- Unsolicited Bulk Email (UBE): Sending email to recipients who have not opted in or consented to receive messages
- Unsolicited Commercial Email (UCE): Promotional emails without explicit consent or proper unsubscribe mechanisms
- Deceptive Messaging: Emails with misleading subject lines, forged sender information, or disguised commercial intent
- Malicious Content: Messages containing phishing links, malware, or fraudulent schemes
- Email Abuse: Bombing, flooding, or harassing individuals with excessive email volume
- List Scraping: Using aliases to harvest email addresses from websites or services
Prohibited Activities
Using AliasFleet for the following is strictly prohibited:
- Sending spam of any kind
- Creating aliases specifically to distribute spam or bypass filters
- Forwarding spam through our service
- Using Quick Send (Pro+) for unsolicited communications
- Falsifying sender information or attempting to impersonate others
- Circumventing our rate limits, filters, or security measures
Our Anti-Spam Measures
Automated Detection
We employ multiple layers of automated protection:
- Rate Limiting: Developer API (Business only) and Quick Send (Pro+) rate limits prevent high-volume abuse
- DNS Authentication: Enforcement of SPF, DKIM, and DMARC for custom domains
- Volume Monitoring: Detection of unusual alias creation or sending patterns
Manual Review
- Investigation of delivery failures and complaints
Technical Protections
For custom domains, we require:
- Valid MX records pointing to our servers
- SPF records authorizing our servers
- DKIM signing with keys we provide
- DMARC policy configuration
Domains failing authentication may be suspended.
Quick Send (Pro+)
Users with Quick Send privileges have additional responsibilities:
- Maintain complaint rates below 0.1%
- Honor unsubscribe requests within 48 hours
- Use only confirmed opt-in lists
- Include valid physical address in all marketing emails
- Clearly identify the message as an advertisement
We calculate sending reputation based on:
- Bounce rates
- Complaint rates
- Spam trap hits
- Engagement metrics
Accounts with poor reputation may have Quick Send privileges suspended or terminated.
Consequences for Violations
Violations are handled according to severity:
Immediate Termination (No Warning):
- Spam distribution
- Phishing or fraud attempts
- Distribution of malware
- Illegal activity
Warning or Suspension:
- Exceeding rate limits
- Poor sending reputation
- Minor policy violations
Remedial Actions:
- Temporary Quick Send suspension pending correction
- Required verification for high-volume sending
- Mandatory review of sending practices
Appeal Process
If you believe your account was suspended in error:
- Email legal@aliasfleet.com with "Appeal" in the subject
- Provide your account email and alias/domain involved
- Explain the legitimate use case
- Include any supporting evidence
Appeals will be reviewed as soon as possible.
Reporting Spam
If you receive unwanted email from an AliasFleet alias:
- Forward the complete email (with headers) to anti-abuse@aliasfleet.com
- Include the specific alias address that sent the message
- Describe why the message is unwanted
- Note if you tried to unsubscribe and the result
Anonymous reporting is available. We do not retaliate against reporters.
Deliverability
We monitor the reputation of our servers to ensure legitimate emails are delivered successfully. Users experiencing deliverability issues can contact legal@aliasfleet.com for assistance.
Policy Updates
This policy may be updated to address new spam techniques. Changes will be posted on this page with an updated effective date.
Contact
Spam reports: anti-abuse@aliasfleet.com
General support: legal@aliasfleet.com
Legal: legal@aliasfleet.com