Wrong password
Use the Forgot Password link on the login page. Enter your email address and a reset link will be sent to you. The link expires after a short window — if it's expired, request a new one.
Wrong email address
Try any other email addresses you might have used when signing up. If you're not sure, contact support with your name and any email addresses you think it might be — we can look it up.
2FA code not working
If you have 2FA enabled:
- Make sure your phone's time is synced correctly. TOTP codes are time-sensitive — even a 30-second clock drift can cause them to fail. On most phones, go to Settings → Date & Time and enable "Set automatically".
- Try the code immediately after it regenerates (at the start of a 30-second window) rather than near the end.
- If you're using email OTP, check spam for the code email.
Lost access to your 2FA authenticator
Use one of your recovery codes instead of the 2FA code. Recovery codes are one-time codes you were given when you first set up 2FA.
If you don't have recovery codes, contact support. You'll need to verify your identity before we can help you regain access.
Account locked or blocked
After several failed login attempts, accounts are temporarily locked as a security measure. Wait 15–30 minutes and try again. If you're still locked, contact support.
Password reset email not arriving
Check your spam folder. If it's not there, make sure you entered the right email address. If you're still not receiving it, contact support.