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    Knowledge Base
    Troubleshooting

    Troubleshooting

    Fix common problems with forwarding, verification, domains, and account access

    Updated May 11, 2026

    If something isn't working the way you expect, this section is the place to start. Most issues fall into a small number of categories — emails not arriving, verification problems, DNS not verifying, or login trouble.

    Each article walks through the most likely causes in order, starting with the simplest things to check. Work through them top to bottom and you'll usually find the fix quickly.

    If you've gone through the relevant article and still can't figure it out, open a support ticket and include what you've already tried — it speeds things up considerably.

    Articles in this topic

    Emails Not Arriving

    Troubleshooting

    What to check when emails sent to your alias aren't showing up in your inbox

    2 min read
    Updated May 11, 2026

    Can't Verify a Destination

    Troubleshooting

    What to do when destination verification isn't working

    2 min read
    Updated May 11, 2026

    DNS Not Verifying

    Troubleshooting

    What to check when your custom domain DNS records won't verify

    2 min read
    Updated May 11, 2026

    Can't Log In

    Troubleshooting

    What to do when you can't sign in to your AliasFleet account

    2 min read
    Updated May 11, 2026

    Replies Not Going Through Alias

    Troubleshooting

    What to check when replies aren't sending from your alias address

    2 min read
    Updated May 11, 2026

    Alias Not Forwarding

    Troubleshooting

    Why an alias might stop forwarding and how to fix it

    2 min read
    Updated May 11, 2026

    Payment Failed

    Troubleshooting

    What to do when a payment fails or is declined

    2 min read
    Updated May 11, 2026

    Browser Extension Issues

    Troubleshooting

    Common problems with the AliasFleet browser extension and how to fix them

    2 min read
    Updated May 11, 2026
    OverviewWhat is AliasFleet?Creating an AliasEmails Not ArrivingContact Support

    Getting Started

    Getting Started
    • What is AliasFleet?
    • Your First Alias
    • Understanding Forwarding
    • Your Dashboard at a Glance

    Account & Billing

    Account & Billing
    • Your Plan and Usage Limits
    • Upgrading to Pro
    • Managing Your Subscription
    • Cancelling Your Subscription
    • Downloading Invoices
    • Support Ticket Limits
    • Membership Tier
    • Billing Cycle and Renewal

    Email Aliases

    Email Aliases
    • Creating and Managing Aliases
    • Activating and Deactivating an Alias
    • Deleting an Alias
    • Sorting, Filtering and Searching Aliases
    • Grid View vs List View
    • Grouping Aliases
    • Alias Categories
    • Copying an Alias Address
    • Per-Alias Email Banner Settings
    • Alias Permission Mode

    Custom Domains

    Custom Domains
    • Adding a Custom Domain
    • DNS Verification
    • Domain Status and Health Indicators
    • Subdomains
    • Removing a Domain
    • Using Your Domain on Aliases

    Destinations

    Destinations
    • What Is a Destination?
    • Adding a Destination
    • Verifying a Destination
    • Setting a Default Destination
    • Reply from Aliases
    • Send New Emails from Aliases
    • One-Click Enable from Bounce Email
    • Removing a Destination

    Security & Privacy

    Security & Privacy
    • Security Best Practices
    • Two-Factor Authentication (2FA)
    • Active Sessions
    • Changing Your Password
    • What Data AliasFleet Stores
    • Reporting a Security Issue

    Settings

    Settings
    • General Settings
    • Profile Settings
    • Alias Settings
    • Destinations in Settings
    • Notification Settings
    • Security Settings
    • Deleting Your Account

    Analytics

    Analytics
    • Analytics Overview
    • Alias Performance
    • Top Senders
    • Trends
    • Bounces
    • Bandwidth Usage
    • Category Breakdown
    • Exporting Analytics Data

    Sender Blacklist

    Sender Blacklist
    • Using the Sender Blacklist
    • Blacklist vs Deactivating an Alias

    Troubleshooting

    Troubleshooting
    • Emails Not Arriving
    • Can't Verify a Destination
    • DNS Not Verifying
    • Can't Log In
    • Replies Not Going Through Alias
    • Alias Not Forwarding
    • Payment Failed
    • Browser Extension Issues
    Privacy·Terms·Cookies